Terms of Sale, Returns & Delivery Policy
These Terms of Sale apply to all purchases made from Unique Floor Supply ("UFS"). By purchasing products from UFS, the customer agrees to the policies outlined below.
Unique Floor Supply is a supplier of flooring materials and related supplies only. UFS does not provide installation services.
Product Inspection & Acceptance
All materials must be inspected by the customer and/or installer prior to installation.
The customer and installer are responsible for verifying:
Color
Grade
Finish
Dimensions
Product type
Quantity
Visible defects
Do not install material that appears incorrect or defective.
Installation of any product constitutes full acceptance of the material and confirms that the product was received in satisfactory condition.
Once materials have been installed, no claims for visible defects, color variation, or incorrect product will be accepted.
Returns
Returns may be accepted within 30 days of the original purchase date subject to the following conditions:
All approved returns are subject to a 20% restocking fee.
Products must be unused, unopened, and in original packaging.
Flooring must be returned in full, unopened cartons only.
Partial cartons or loose materials cannot be returned.
Materials must be in resalable condition.
All returns are subject to inspection and approval by UFS.
UFS reserves the right to deny any return that does not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund:
All liquid products, including adhesives, finishes, stains, sealers, and cleaners
Special order or non-stocking items
Opened or used materials
Partial cartons
Clearance or discontinued items
Products with damaged packaging
Special Orders & Non-Stocking Products
Special order or non-stocking items are ordered specifically for the customer.
Therefore:
All deposits and payments for special orders are non-refundable.
Special order items cannot be cancelled once the order has been placed.
Special order products cannot be returned or exchanged.
Customers are responsible for confirming product specifications, quantities, and selections prior to ordering.
Order Quantities & Overage
Customers and installers are responsible for ordering sufficient quantities of material, including appropriate overage for cutting, waste, and future repairs.
UFS is not responsible for shortages resulting from insufficient quantities ordered.
Due to potential dye lot and manufacturing variations, additional material purchased later may not match the original order.
Product Variation
Flooring products may vary in:
Color
Grain pattern
Shade
Texture
Finish
Gloss level
These variations are natural characteristics of flooring products and do not constitute defects.
Product samples and display boards are representative only and may not exactly match delivered material.
Damaged or Missing Materials
All shipments must be inspected immediately upon pickup or delivery.
Any visible damage, shortage, or discrepancy must be reported to UFS within 48 hours.
Failure to report damage or shortages within this timeframe may void the claim.
Delivery Policy
Delivery services provided by UFS are curbside or jobsite delivery only, unless otherwise agreed in advance.
Customers are responsible for:
Ensuring safe and accessible delivery conditions
Providing labor for moving materials inside the property
UFS drivers are not responsible for carrying materials inside homes or buildings unless prearranged.
UFS is not responsible for property damage caused by restricted access, unsafe jobsite conditions, or customer direction during delivery.
Manufacturer Warranties
Many products sold by UFS carry manufacturer warranties.
Warranty claims must be handled in accordance with the manufacturer’s warranty process and approval.
UFS will assist in facilitating warranty claims but does not independently provide product warranties.
Limitation of Liability
UFS liability, if any, is limited solely to the replacement of defective material or refund of the purchase price of the material.
Under no circumstances shall UFS be liable for:
Labor costs
Installation costs
Removal costs
Project delays
Loss of use
Property damage
Incidental or consequential damages
No Installation Services
Unique Floor Supply does not provide installation services and is not responsible for installation methods, workmanship, or jobsite conditions.
All installation work is performed by independent contractors hired by the customer.
Policy Acceptance
By purchasing materials from Unique Floor Supply, the customer acknowledges and agrees to these Terms of Sale and policies.
Text Messaging Policy
SMS Terms & Conditions
Effective Date: [January 2nd, 2026]
Unique Floor Supply may offer customers the option to receive SMS or text messages for order updates, delivery notifications, promotions, and other business communications. By opting in to receive SMS messages from Unique Floor Supply, you agree to the following terms.
Consent to Receive Messages
By providing your phone number and opting in, you consent to receive recurring SMS or MMS messages from Unique Floor Supply.
These messages may include:
Order confirmations and updates
Delivery notifications
Customer service communications
Promotions, offers, and company updates
Consent to receive SMS messages is not required as a condition of purchase.
Message Frequency
Message frequency may vary depending on your interaction with Unique Floor Supply.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Unique Floor Supply is not responsible for any fees charged by your mobile carrier.
Opting Out
You may opt out of receiving SMS messages at any time.
To stop receiving messages, reply:
STOP
After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from Unique Floor Supply.
Help and Support
For assistance, reply:
HELP
You may also contact us directly:
Unique Floor Supply
111-44 Van Wyck Expy
South Ozone Park, NY 11420
Phone: 718-738-8400
Website: https://www.uniquefloorsupply.com
Privacy
Unique Floor Supply respects your privacy. Your phone number and personal information will not be sold or shared with third parties for marketing purposes.
Information collected through SMS communications will only be used to provide services, order updates, and promotional messages from Unique Floor Supply.
Changes to These Terms
Unique Floor Supply reserves the right to update or modify these SMS Terms & Conditions at any time. Any updates will be posted on this page.
SMS Privacy Policy Addition
SMS Communication Privacy
If you opt in to receive SMS communications from Unique Floor Supply, we may collect and use your phone number to send text messages regarding:
Order updates
Delivery notifications
Customer service communications
Promotions and special offers
Your phone number will never be sold, rented, or shared with third parties for marketing purposes.
We may use trusted service providers to send SMS messages on our behalf. These providers are required to protect your information and use it only for the purpose of delivering communications from Unique Floor Supply.
You may opt out of SMS communications at any time by replying STOP to any message.
Website SMS Consent Language
☐ By providing your phone number, you agree to receive SMS messages from Unique Floor Supply related to order updates, delivery notifications, promotions, and customer service communications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy and SMS Terms & Conditions for more information.